FIND THINGS INFO

last updated:
06.2008

Ordering Information

87 FRANKLIN STREET, UXBRIDGE, ON.
L9P 1J5, CANADA
PHONE/FAX 905-852-9745
eMail: info@*****music.com (replace '*****' with 'verge'; we are trying to prevent spam-bots)

You may place your order to Verge by phone, fax, mail or eMail. You may pay by credit card, international money order, postal order or bank draft.

If you are paying by credit card you can enter it using our secure shopping cart (128 bit SSL encryption registered with GeoTrust). You may if you wish call or fax your credit card info. Once we have your credit card on file you may order by any means you wish without quoting it. Remember to inform us of any change in your expiry date or credit card. Please include a phone number.

If you are going to pay by money order, postal order, or bank draft you may send your order by eMail or by phone or fax. We will eMail your total back to you. We require that you confirm your order after recieving your total and we will hold your order for payment and ship when it is received

BACKORDERS

We encourage you to select the backorder option on your order form thus allowing us to guarantee sales to our suppliers on reorders. The hardest thing for many small labels is selling their backlist as many distributors concentrate exclusively on new titles. Verge, on principle, endeavours to continue to make available great recordings regardless of when they were produced. Because we will go out of stock of products from time to time, we will occasionally not be able to complete an order. Backorders, on average, will take between 2-3 weeks for North American based labels up to 5-7 weeks for some labels overseas. We will cancel backorders after twelve months.

We cannot guarantee prices on back-ordered items because we cannot predict currency fluctuations. However we would only change the price of backorder in severe circumstances where a currency fluctuation or price change at source would result in a loss for us. It happens very rarely but it can happen.

Each shipment of backorders must be charged individually. When backorders come back in stock we will notify you once a month by email. We will give you a week or so to respond before we send it. If you wish to add to the backorders you will split the cost of shipping over several CDs. Whenever we can, we try to attach backorders to other orders and try to ship as many CDs together as we can. We are also willing to hold CDs for a few weeks if you wish. We will not hold orders until all CDs arrive because for several reasons we cannot always guaruntee that the CDs will come in quickly or in a reasonable time. Backordering is best way to be sure to obtain your CDs, most of your backorders will come in within a month or so.

MAILING LIST

Customers who place one order within a year are maintained on our monthly emailing list. They receive monthly updates with full descriptions of new releases and new acquisitions as well as our occassional clearance sales and other specials.

SHIPPING RATES

ATTENTION ALL CUSTOMERS: With the rapid increase in shipping expense we would like to suggest that all our customers can save substantial cost by letting us remove jewel cases before shipping. It is typically cheaper to replace the jewel case than to ship it.

CANADA

NB: Canadian Customers: We are adding another option to our shipping. We are calling this rate Cheapest. Cheapest combines lettermail rates with Expedited. The letter rates apply up to 2 items MAXIMUM. 3 or more items where customers has selected Cheapest will go at Expedited rate. Lettermail cannot be traced or use the signature option (see below). So if you require the signature option please request the Expedited rate. This rate will reduce shipping costs on smaller orders and backorder fulfillments especially those customers outside Ontario and Quebec, our regional rate area.
Canada Post has separated the signature option from the delivery tracing. This means they do not necessarily obtain a signature when they deliver. While the delivery is still insured, there is still a chance that the item left between doors or in a lobby might be stolen. We will replace these shipments but it is still inconvenient. Therefore you can request a signature on your order form, there is an additional $1.50 charge (this is Canada Post's charge for the service). If you are not at home during the day we recommend you take this option. If you call, fax or email you orders please spell out your shipping requirements.